Our Reviews

The staff is professional and polite.

A special shout out to Max and Jorgen. Their support in purchasing our 2026 Tahoe, 5 hours away was such a smooth process.

It was fine. Didn’t really expect it to take an hour. And it cost a good bit more than last time. I tried for 2 days to make a reservation on line, the way I did the last 2 times, even tried to use the chat feature, but was unable to do this. The people who were answering the texts would not return my inquiries I finally called on Wednesday and got an appointment for an hour and a half later.

Didn’t have to wait long.

Van was extremely helpful in helping me decide what I needed for my car.

Austin and Jurni were great and easy to work with. Made the whole car buying experience enjoyable.

We were greeted immediately and felt comfortable throughout the process. I had to find a car asap due to getting into a car accident and each step of the process was smooth with no issues.

The price quoted was inconsistent between email and the service center. The service team honored the email quote. The appointment team told me I could wait but the Service Center told me I needed to drop off. Fortunately, the Service team provided me a ride home and I was able to get a ride back. The Service team did not call me when the service was complete, but it was done when I returned to pick it up.

Every aspect of this service was done with the utmost professionalism and hospitality. From the time I called in to schedule to win, I picked up my truck was a great experience. My truck was fixed the first time and I was kept up-to-date on all procedures. Again, a great experience.

Had a great experience when needing to have an oil leak checked and repaired. I was able to get an appointment easily and they even provided a ride back to my house. Van, my service representative, did an amazing job of communicating and had me out the door with my vehicle later that same day.

Friendly fast service

I really don't know where to start. I made an appt a week in advance for 10/3 at 8am. I arrived at the dealership on time to drop off the Tahoe for oil/tire rotation, windshield resevoir check, and GPS evaluation. I needed a shuttle but was told there was no ETA on when a shuttle would be available. Had to get my wife to pick me up.....no big deal. I also communicated I needed to pick up the vehicle by 1pm. At 1pm, I had no update so I called dealership. I was told NOTHING had been done on the vehicle but I could come pick it up. So I had to reschule for 10/8 to bring the vehicle back to the dealership. I would have expected a significant discount on the service given the inconvenience but was only offered a complimentary car wash at a local establishment that is really not convenient for me based on where I live. As you can imagine, I was very frustrated with the entire experience.

My technician was knowledgeable and prompt.

I am very happy with the experience here and would appreciate the salesperson sudy sharma for making the process smooth and easy.

Alejandro very helpful in finding the vehicle that I wanted. Great experience

Over 2 hours for a simple oil change and I arrived 7:25am - first in the garage that morning….in fact, 1 guy said to me: well, we’re not even open yet!!!!!

The service desk employees taking the order or direction from the customer do not understand customer service and the need for customer engagement. It is so disappointing that these individuals do not it understand proper courtesy and respect of people coming in to spend money. They were on their phones. Didn’t look at me when talking, looked at phones…. Just sad this young group of people! Send them all to Chic-fil-a for a session on how to interact….

Made an appt to have a seat issue that under warranty looked at, dropped my car off in the morning, was told I need to leave it all day, received a text at 3:30 that it was just being started to looked at and I need to leave it over night and another day, with out a loaner

Quick and friendly service.

Absolutely horrible experience 2 1/2hrs for a oil change and tire rotation and then overcharged for service

a 5 star dealership' van waters was very professional

As usual, VAN in service is the BEST !

I HATE going to dealerships, but Randy Marion are unlike any other dealerships I have gone to. From the Car Salesmen and Finance they restored my faith in going to car dealerships. The professionalism, care, honesty, and ability to listen to their customers is unmatched.

From start to finish. I was not given the 5 star experiences I saw given to other clients. ALSO asked for a called back, left several messages and no Reply. My name is Latoya Williams 704-878-2044

Excellent

Received a lot of help in purchasing a new car and received great customer service!

Great job

Did everything I asked him to do?

Service was performed on time and professionally.

In and out,no problem.

The short version, I will never do ANY business with any Randy Marion Dealerships/Service again! PERIOD! After spending almost $1000, to fix ongoing issues with shaking in the steering wheel and the steering wheel pulsing back and forth when turning the steering wheel, these issues were still not fixed. I was told that I would have to spend another roughly $1700 to replace a rim, that may or may not actually fix the problem. The assistant service manager Michael couldn't guarantee this would actually fix the issues. I was told, "yes the steering wheel probably shouldn't do that, but it isn't really that bad, and it is probably the road causing the shake." I repeatedly suggested that the power steering rack was the real issue, but I was told the Technician couldn't replicate the issues, there fore they couldn't do anything about these issues under my extended warranty. Never mind Randy Marion Service replaced the torque converter two years prior for the exact same issues. I'm not really sure what a torque converter has anything to do with the steering wheel, but whatever! I offered to show and replicate these issues that I was experiencing to the Technician and/or Shop Foreman. I was told they are too busy. I hope Randy Marion enjoys my $1000, it will be the last money they will ever get out of me. Thanks for nothing!

I was treated with great respect. All my questions were answered about my car.l will be returning for other maintenance appointments. Also if any problems should arrive.

For the first time talking over the phone through picking up my vehicle they very nice and this will not be my last time I'm sold thumbs up!

Van was a great service writer and kept us in the loop while our truck was in for a couple days. Thanks Van!

Everything went smooth and was hassle free and I am extremely happy with my new truck!

Excellent

Totally negotiated online and via phone. Delivered truck to Gastonia, easy peasy!

The sales process and the salesperson was great. The problem began the next day when I realized that my door was hung wrong. The response time and the actual response from the dealership was horrible.

Great communication with Jerome.

I had a 1 o'clock appointment and arrived 10 minutes early and the tech texted me at 1:00 that he would be serving my Blazer and it did not go back until 1:20. That might be the normal but I didn't think it would be. Overall the staff was very friendly.

Jerome did a great job overall, my husband is a veteran but did not have his Id so Jerome helped him to get it so we could get the discount. He explained every about our new car. Although I wish we had a book to keep in our glove compartment. It would just make it easier!

Recent visit for routine car care and staff was excellent and I was in and out of the oil change, tire rotation in 30 minutes.

Had to wait about 1 1/2 hours for oil change and safety inspection since you take the car to the dealership for the inspection instead of doing it at the quick lube like before. Won’t do that again.

Always friendly. Cody did a good job explaining all the Ins and outs

Easy to get an appointment quickly. Dealership service department very clean. Repair done quickly and car returned clean. Michael was great to work with.

Service was quick and appears to have done a good job.

It was a good appointment, not a long wait time and very nice and helpful employees. I appreciate the great service!

Technician left greasy fingerprints inside my vehicle. And why did they have to reposition my seat!?! They weren't taking it for a drive!

Was charged three times what I was told it would be to tell me what was wrong and your mechanic was dead wrong with his opinion

Courteous professional service

Van Waters and Mike McAndrew understand what excellent customer service is!!! Offered to pick and drop off, even get the truck cleaned. 5 stars!

It was a good experience for the most part. I did have to chase down a few items that should’ve been included in the lease trailer, signal, harness and lug nut with the key. I haven’t gotten them yet, but I do believe they will provide them as I should not have to pay for them at least twice before, and those items were in the glove box not this time.

This was my first time at this dealership and everyone was professional.

appointment was at 10am. I had to instruct the advisor to pull my car around to the back to start my service at 11. No apology. Nothing. As soon as my GM points have been spent, I will take my service elsewhere.

excellent service department

Brody at the Mooresville store was the absolute best. He was very professional and showed me how to use all of the bells and whistles. He was very patient and kind. He went above and beyond to help. He is our personal sales guys. 😊

Service was great

It was a great experience, would totally buy again.

Purchased new 4 tires for a Silverado 1500, process was very good, however upon pickup after the work was completed, all 4 wheels were covered in a white / sticky residue (tech didn’t attempt to wipe/clean them off) and after I cleaned them I noticed a 2-3 inch scratch on 1 of the wheels that wasn’t there previously.

Great dealership with awesome nice employees top to bottom. Their sales Manager Brian made the process super smooth and easy. They helped me get my dream car when other dealerships couldn't get the car I wanted. I could not recomend a dealership more highly. Even Randy himself called to congradulate me personally. A+++++

Van Waters took care of getting my truck service done and completed within a couple of hours so that I could continue my work schedule

Entire Randy Marion Team were Very Attentive and Helpful. I am Very Pleased with my Experience in purchasing my New 2026 Silverado 2500.

I paid 230.00 for Diagnostics for my 2021 Chevy Malibu, end result was a bad transmission that was replaced 2 years prior. I was informed that my warranty had expired and they would not cover the repairs

Easy in and out with no problem. People who help me where helpful.

We had already had several conversations with Alejandro prior to coming to the dealership and were ready to purchase our vehicle.

Scheduling was a problem due to AI. I was first set up for an alignment on a Saturday. When I came at the specified time, the service writer said that there were two alignments ahead of me and my wait would be 2-3 hours. I rescheduled.

Jerome was incredibly helpful, answered all questions and was direct on things we needed throughout the experience. We were upfront in our buying process expectations and Jerome nailed it from beginning to end. The experience was what we had looked for at other dealerships and did not get from those locations.

It was great and easy

The service on my GMC Denali was quick and painless. Ashley handles everything within a timely manner. Very happy.

Good experience, no problems

Good.

Na

Easy drop off. Great communication. Easy pickup

I was very please to be treated well by my service representative and I really liked that they put the plastic seat covers on my almost classic Corvette!

Super smooth process. I will work with Randy Marion again.

Read my recent google review!

Hailey was great as always good PM service visit.

Great people and they appear to do good work.

The salesman, Cody, made the transaction smooth and easy.

Andy at Randy was great!! Wonderful experience.

GREETED IN THE LANE VERY PROMPLTY AND FRIENDLY.

Service was great and the advisor was professional and nice. Tech did a good job and my car is running like new. Thanks Randy Marion.

I have used service departments all across the southeast US from Texas, to Florida, Georgia, the Carolinas, Virginia and Tennessee. Never have I received the level of competence and personal courtesy shown by Steve at Randy Marion Chevrolet in Mooresville, NC. If there was a class to teach service advisors how to interact with and treat/listen to customers Steve should be the dean of the school.

Always a pleasure doing business at Randy Marion Chevrolet. Sales person Thor and GM Brian were excellent to deal with.

Awesome experience, fast and helpful

Van was spot on to getting my vehicle repaired and the necessary parts ordered

Everything was really good until the next day when they told us to come back to take delivery. They sent us a text and said pickup at 2:30 and we were told 3 different stories after we arrived and waiting 1.5 hours to get the vehicle.

Stephen Arbucci was very responsive and kept me up to date with the status of my truck. Any question I had was answered immediately which made this experience great. Thank you Stephen!

Grest

Just in for 30k check up tire rotation and oil change. I waited 2 hour and it was finished. Courteous customer service person. Would go back for service again.

Robert was very knowledgeable and helped me trade one vehicle in on a newer very quickly.

Very easy and Brody was the best.

Very friendly, easy to talk to, deal with

Very quick and easy. Shown exactly what I was interested in. With this being my first time purchasing a car, everyone I dealt with was patient and helpful.

The staff took care of my truck service needs

We had a great salesman

Honestly from start to finish, our experience was great. Michael Butler was wonderful to work with. He answered every question we had and never felt pushy in the least bit. We were given their full attention, and I really feel like they worked very hard to earn our business. I would absolutely return to RM and to Michael Butler. Jorgen in the finance department was also a pleasure to work with, as well!

We had a free service which expired on the 28th of December. We came in on the 2nd of January. So had to pay. Thought that was a little cheap. We asked about a cover for the back of the truck and were told to go up the hill to accessories. Thought they could have been a little more helpful and called accessories or something.

Everyone at the dealer made it smooth and easy to purchase what we wanted. We had a very good experience

Had an 11 am appointment and the vehicle didn't have service begin until after 3pm, resulting in not being ready for pickup until after 5pm. Was late to dinner with my family. Was told everyone was busy. I can help you be less busy by taking my vehicle somewhere else. The advisor apologized but this appears to be a mgmt issue. An oil change and filters that takes all day and cost $500 is ridiculous.

Easy intake/easy outtake

Fast very nice waiting room

Always treated with respect. Ashley got me in and out ahead of schedule. She does an excellent job.

I scheduled an oil change, tire rotation and NC Inspection. When I went online to renew my NC tags, I found that the NC Inspection wasn't completed. I was off work when I scheduled this and now I have to re-arrange my work schedule to take my vehicle back to get this completed. Also, when I got the truck home, it looked like someone went mudding with it between the time I handed it off to them and when they turned it back over to me. Very disappointed with the outcome on a basic service appointment.

Very Smooth and easy. Like Van Waters a lot. He’s always been very helpful. Every business needs more like Van. If I owned the Company I would Elevate him into a Real Leadership Position.

The team at the Dealership are great! The service is top notch... all of them. I will keep going there for service and renew my vehicles.

Danny B. took care of everything for me and kept me informed on what was needed. Had to leave it at the dealership Friday-Tuesday for work to be done. Also great person!

I had a service appt for an oil change at 10:00 and told them I would wait for my vehicle. I arrived at 9:50. At 11:30 my vehicle was still in the parking lot and had not moved. I went to the front desk and asked when my vehicle would be done for, I had an afternoon appt. They said they would get it right in. My vehicle was done in 20 minutes. Your text app that gives you the status of your vehicle and a text from the service is tech is a joke. I received a text from both when I checked in and never another update. I texted the service tech at 11:06 to see when my vehicle would be done and no response (my vehicle was still in the parking lot). Here are some suggestions: 1.) If people are waiting on site for their vehicle, give them an estimate of how long their vehicle will be in service upon check in. I was not the only customer waiting for a very long time who were upset. 2.) If people are waiting for a long time, the person who checks you in should give you updates. When I went up to check on when mine would get serviced, he acted like he had never seen me before.

i am very happy surprise pleased and surprise with the priced. T hanks and i willalways repsent others to you, Lennie Caldwell

Always do a great job!

Good Service

Over 2 hours for an inspection and oil change.

My Sales person Austin was fantastic to work with. Easy process and didn’t feel pressured. Only down side is that the vehicle had been driven by an employee and is due for an oil change in 900 miles and that wasn’t offered to be covered.

All good except your paperwork listed our truck as a WT instead of an LT

I've known Brad Sigmon at Randy Marion Chevrolet for many years and when I contacted him, he put me in touch with Brody and Nick, the sales manager. Bryson completed the sale and Jerni Sigmon handled the paperwork. Brody told me of a Colorado in stock that would fit my needs. Everyone involved was professional

Brian Simmons and Fatima are awesome to work with. They resolve issues and don't make excuses. Will be buying from them again.

Had a great experience and was very quick

terrible interest rate. I should have declined the offer.

Greg repaired my steering in a timely manner.

Taking one's car into a dealership for service does not need to be the nightmare it is frequently thought to be. That is, if you are dealing with a service writer named Danny. He is the most responsive, helpful, professional, thoughtful and customer oriented person I have ever met in any car dealership. I stopped using this dealership a few years ago because of the attitude and unhelpfulness of the service writer at that time. I returned recently to see if things have changed. Things had indeed changed and I now bring both my cars to RM for service again. I also have my eye on a new Cadillac. All to the credit of Danny.

Michael (SA) was great and Carlos and his assistant took care of the problem with care. Great Experience.

Van was excellent My Silverado had the oil and filter changed and tires rotated. Oil coolant lines put on and new wiper bladed installed all completed on time and all correct Thanks Van You did. Great job Mike Korpak

Service was quick and painless

Got mud all over the bottom part of the truck

Was able to schedule service on relatively short notice.

Another quick and easy oil change experience!

I took my new truck in for the first complementary service, which I understood to include oil/filter change, tire rotation, and DEF fill up to 4 gallons. When I checked in, I was told the DEF was not included and would be an additional cost. Assuming the dealer employee knew what was included I just refused the DEF. When I got home, I found the paperwork that came with the vehicle that did state DEF was included in the first service offer from GM. I was also disappointed that it took over an hour for an oil change. I'm not sure I will be able to continue to use this service center.

Left several messages with Brooke my sales agent. No return call. I have several items we order through Chevrolet for the Traverse. Floor mats etc that have come in and she ask us to call when they e mail me there in.

Danny was extremely professional and helpful throughout the entire process. He explained what work needed to be done to the vehicle, what the impact would be if the work was not completed and stepped through the cost. He made the process easier.

Wait time was longer then expected

Been coming there 7 yrs and have never had to wait 3 hrs for oil change and tire rotation and a quick wash. 30 to 40 trips i can't remember this long of a wait and the truck come back absolutely filthy. Why have a 9am appt and then leave at 12 noon. You may have lost a good customer. 3 hr oil change and tire rotation. Unbelievable

Oil change was done in a timely manner. Appears to be good workmanship. Only disappointment was I had a 50% off coupon. I called the dealership beforehand to see what it would cost and ask if I could use my 50% coupon and I was told yes. When I got to the dealership, I was told to 50% coupon would not be off of the $89 oil change but offer $139 oil change. I talked to the service manager and was able to get the oil change for $50. Had I not asked to speak to the service manager I would’ve overpaid in my opinion.

We had the best car shopping experience we've ever had. Jerome McClendon was incredibly accommodating and patient throughout the entire process. He was attentive, never pressured us, and allowed us to make our own decisions without influence. During closing, Paul Nasonov proved to be the most informative manager we've ever worked with. We had many questions related to the purchase, our business, and future buying plans. He took the time to thoroughly guide us, ensuring we had all the information we needed for our next visit. Together, Jerome and Paul have earned our business going forward. Thank you both!

Van Waters took care of my suv. It was efficient and reasonable . They also gave a complementary car wash! Thank you Lisa C .

Needed routine oil change, tire rotation and check of fluids. Did it on a Saturday morning in less than an hour!

Colby McAlister did a great job checking me in and keeping me updated on the service to my truck. Everything went smooth.

From the time I stepped into the lot, I received nothing but great service. Cody, my salesman was amazing, I can’t say enough about him. He was very knowledgeable about the trucks I was looking at, and help me close on one. Michael (Sales Mgr), was great in helping me swap vehicles (first one turned out to be a bit small for the family). Finance (Jerni & Paul) got the deals done for me quickly and hassle free. Overall amazing experience at this dealership. I highly recommend Randy Marion Chevy/Cadillac of Mooresville

Worked with Jerome and Nick. Both were pleasant to work with.

I am new to the state. I purchase 2 new cars from another dealership in Florida. When it came time to leave you could not find the agreement from the other dealership or GM for an oil change so I had to pay for them. My daughter and I had an oil change at the same time. I was very disappointed that you didn’t offer that at the time I scheduled the appointment. I was also told that you don’t have to honor another dealerships purchase agreement. Very disappointed in your dealership.

The service advisor was grateful and knowledgable. However, the service itself was bad. They knocked the driver side shock wire loose, resulting in a "service autoride" message in the dash. They didn't bother to check the message. I knew that the message wasn't there on the 15 mile drive to the dealership. When I got home, I scanned the code and fixed the problem. I texted the service advisor about what happened but he just ignored me.

Great service completed on time.

Paige was incredible—and truly the only reason I ended up purchasing my new Traverse from this dealership. I originally had a negative experience with the sales team and decided not to buy back in December. Completely out of the blue, Paige reached out to see if I was still in the market, and that made all the difference. She was professional, prompt, and genuinely listened to what I was looking for. Paige worked hard to put together a deal that made sense for me and never made me feel pressured. She was also extremely thorough, taking the time to walk me through all the features and even following up within a week to see how I was enjoying it. Her level of care and follow-through was outstanding. Paige was truly the best and you're lucky to have her!

I had an issue with my suburban and Ashley Luffman was able to get my car in. And repaired and back on the road. She was very helpful.

I was satisfied with the service work. It took over an hour for an oil/filter change and annual inspection, longer than expected. Very friendly and helpful staff.

Bryson was a great salesman/asst manager.

Great people and great service

Quick to get in and out. Clean facility and friendly service.

Bryson is a very knowledgeable in the product line

Happy with service

Sudy was absolutely amazing helping me get everything squared away before actually getting to the dealership!

Everyone was really nice, knowledgeable and understanding of my needs. Malcolm Darling, Harry Collins, Nick Hacker, Nol Eagle, to name a few, helped me from my walk in, to my walk out with my new car! I would recommend this dealer to anyone.

Service Tech and I spoke breifly and then processed my car and I waited in thei comfortable Cadillac area. Took 75 minutes or so and all was fine

Max my salesman was very knowledgeable of the automobile as well as the electronics. He was very helpful and this was the fourth time that Harry has handled the financial part of the sale for me

Went to quick lube station, arrived around 8:30am - I was only customer there. Associate asked if I "happened to have an appointment", this is the quick lube - according to their main service station, it's walk-in only. Anyway, I asked for an oil change and to have my tires rotated - he took my keys and said to have a seat. Over an hour passed and one other customer came in and no updates on my vehicle (other than the text you get that says your checked in and who the assigned tech is). Finally, at 9:45a I get up and just kind of start wandering around and notice that my truck is parked in the lot, so I go back to the front desk and of course nobody is there. I check the text messages to see if I missed something, I didn't...I review the inspection and everything is green. Finally, the associate that checked me in comes wandering back to the front desk - doesn't say a word to me about my truck, just starts stapling papers and then hands me the paperwork, shows me where to sign and rings me up. Literally, no conversation about the truck - so, I assume all is fine and good to go; I mean, the inspection report was all in the green. Several hours later, I start to review the paperwork and notice in the comments that it says "customer declined service" and the service I apparently declined was to do a further inspection bc the tech seems to have noticed a possible leak at the rear main seal. I did not decline any service, I wasn't even tjold about it. So, I called back into the station and talked to someone who said "Your advisor should have gone over everything with you. And, you should have gotten a text with a link to the inspection and videos." The link was only a generic inspection, no videos, and no notes about a possible leak. Completely unprofessional. And this isn't the first issue I've had with this dealership, unfortunately.

My salesman Michael was an absolute joy to work with. Very thankful for him. He was running around to make sure everything was complete for me!

Great customer service

Great job

Good People

Been waiting on a truck for 3 days that’s brand new and haven’t ever driven it supposed to be delivered

My experience was great mainly because of my service advisor Michael. He kept me updated throughout the entire process and even let me know if there were any set backs.

Very easy experience

The salesman was awesome and made our purchase easy and done in a timely manner.

First time visiting. Nice dealership facilities, and friendly service. Will make it my regular Chevy service center

Great job

I made an appointment for 2pm February 12th for an oil change on my 2021 Trail Boss Silverado, that I purchased new from Randy Marion. I arrived a little early at 140pm, they took my truck and I did not see it again till 340pm !!!!! No tire rotation, no recalls, just an oil change!! I trade trucks about every 4-5 years and while I was waiting spotted a 2026 Trail Boss I liked…….not now, an oil change doesn’t take 2 hours…y’all need more people working on vehicles, and fewer playing on their phones ……

Bryson Johnson was excellent. Would highly recommend dealing with him .

Customer facing employees do not care! They are annoyed at customers!

Nol was awesome!!! Very friendly and easy to work with!

Perfect my salesman was the best ever

It was ok, they missed a key item I asked them to fix. I have to go back this week and have them work on it again. I dont like making 2 trips.

Very pleasant and efficient experience. The sales person was very knowledgeable on the vehicles

Van was very professional and courteous.

Service consultant Michael Goertzen was very helpful getting my suv serviced had oil change and a tire fixed was in a flash thanks Mick and crews !

Fast efficient closing of all documents

El servicio fue bueno, y me despejaron todas mis inquietudes y expectativas.

Ashley Luffman is Chick-Fil-A level of customer service. And everyone knows what that means. Next level!

Brooke and Jerni were very accommodating for this out-of-town purchaser! They made the whole process easy, weren't pushy, and worked with me via text leading up to us traveling from Roanoke, VA to complete my purchase. Very happy with my vehicle and have already recommended Randy Marion to several friends here at home!

Because of convenience I had ran to discount tire prior to stopping in. They were difficult and just trying to sell unwarranted products. I stopped in to Van and he hooked me up with another associate who was awesome. Always have a great experiences with your service department. It was less expensive and the work done was better. Thanks and appreciate it!

Nice job

Randy Marion Chevrolet made our buying process incredibly easy. We were working with another dealership and I found an in-transit vehicle that I liked even more. After a helpful phone call with Michael and the quick assistance of Nick, we were set up to purchase the vehicle. We ended up completing most of the finance discussions over phone/text with Josh who was very efficient and easy to work with. Everyone we dealt with was friendly and helpful and we were kept in the loop consistently. Nick even arranged for my vehicle to arrive earlier than the estimated date so I was able to avoid traveling down on a Saturday. when I got to the dealership I had a great experience. Michael was very knowledgable, friendly, and attentive while Josh was quick to process the paperwork we started via phone. I was impressed by the staff and car-buying experience at this dealership and I will recommend them to my family and friends.

Great

They were very prompt to diagnose the issue and have it fixed. Van did a great job keeping me updated on the whole process.

Bryson Johnson was awesome professional and easy to deal with I highly recommend. Also Harry Collin’s was very helpful with the finance, thanks A+

I was kept informed of the progress of my evaluation and I received great recommendations afterwards. I also appreciated the ride to and from my home during service.

Paige was great salesperson and very responsive. The sales manager got the numbers together in a timely fashion. It was a good overall experience.

My recall for Tahoe was timely and correct.

Your techs were unable to find my issue and truck is still having the same problem after. Wasted my time bringing it in to you.

Interaction was good! Process was smooth.

I took the car in for spark plugs at 4:15 on a Friday. they recommended a diagnostic which I was not 100% on board. I just wanted the spark plugs. I got the diagnostic back and they told me I needed spark plugs. I had called on two other occasions and was quoted $350 to $400 for spark plugs. after the diagnostic which was $216 because they gave me some discount. They told me the spark plugs would cost $700. I had to call them on several occasions for the follow-up, and by the time the diagnostic was done, they could not do the job that day because they say it would take 5 hours to do, and they were closing at 4:00 p.m. So I am taking my vehicle to another shop to get the work done.

The service took too long to complete. I was initially informed my car would be ready on Wednesday (dropped off Monday afternoon). Received text messages on Tuesday that the parts were ordered and arrive on Wednesday and my car would be ready Wednesday. Also received a call from the service manager stating the same information. After not hearing from anyone on Wednesday I had to contacted (5:30pm) the service manager on Wednesday for an update. I was then informed that another part that was needed to install the module was not ordered and had to be order so my car would not be ready until Thursday.. Since I was from out of town, this delayed my return trip and created an inconvenience for my travel.

Overall good process. Jerome was great. The ID me process was a bit complicated and aggravating but the sales manager worked with us and we were satisfied.

Great service and very helpful with updates.

Zach was amazing!! Hands down will come back to buy a car again from him in the future! He was genuinely so sweet and respectful and caring!! We had a bad experience at the Statesville Randy Marion with salesmen that weren’t friendly so we left and came to the Mooresville location and brought our business to Zach. So glad we did!! 10/10 salesman

Great service

The truck is knocking bad after the warranty work was completed and runs loud. Something is wrong. I’ve left a message needing to bring it back and heard nothing

Hayleigh was awesome!!! Helped tremendously and was able to help me with cost due to a simple fix! She need a raise!

So very caring and professional. Completely reassuring my vehicle was in complete professional hands and would be thoroughly examined. Seth in particular was so understanding of my circumstances. Went above and beyond to take care of my car. Service was fast efficient and thorough. Car operates better than it ever has. Noticed the difference in handling and particularly the improved gas mileage. So much more than just fixing the hatch problem. Thank you again Seth and team. Job well done

They fixed the issue I believe but the oil/gas smell inside my car won’t leave

SERVICE WAS DONE IN A TIMELY MANNER AND WAS VERY PERFOSSINAL

DEALER AND STAFF DID A GREAT JOB.

Super easy scheduling an appointment! Everyone was very friendly.

easy to deal with

After spending countless hours at dealerships, it was nice to go somewhere with no BS way of doing business. There’s a reason this is my third vehicle purchased from the dealership.

The staff was very friendly & kind. My car was ready within a short time. They address any of my concerns.

it was efficient and quick service

Excellent experience, much better than expected

They took care of me quickly and were very friendly.

From initial phone call to answering questions, the process was easy and authentic. The sales person Nol was very knowledgeable and did an outstanding job!

Randy Marion was great. Michael Butler the salesman and the GM were great to deal with.

Brooke was awesome. Had everything ready when we arrived. Answered every question we had. For sure would recommend.

Ashley is always very helpful and always keeps me informed about my vehicles. Promote her too manager

Good

Efficient

The staff is professional and polite.

Nick, journey & Leo were great. Couldn’t believe our buying experience was that good

I have purchased 7 cars over the last 20 years and my experience has always been really good. I purchased 2 cars in March from Max and Nick Hacker, they both were great in working things out. I could not ask for a better experience. A BIG THANKS goes out to Max and Nick.

As usual Sudi took good care of me

Van always takes care of both cars.

Great customer service!

I had an appointment for 8:30 am (I arrived at 8:15 am ) for an oil change and tire rotation while I waited. I did not get out until 11:30am seems a little long for no more service that was performed

Van was great and did everything he said he would do.

Always great! Logan was great. Guys in shop apparently ran thru a little mud driving my truck. Logan had them clean it all up and shine the wheels before I got back. All I noticed was how clean the tires and wheels were. First class

Always great service. I love the facts of getting rides to and from dealership, and if need be a loaner car at no charge.

Service is always good.

Directly called the service advisor I always call to schedule. She was able to get me scheduled for the same day I called. Service was quickly completed.

Michael was very helpful and provided great customer service

Simple and eary

Great service, knowledgeable, efficient

It was quicker than expected. i hope the fix was not just a bandaid to get me past the end of my warranty ?!?!?

Service was excellent! Strait to the point of what i was after in terms of my trade, new truck and deal! Overall excellent experience!

The customer service was great however the price of an oil change for the 6.2 engine since the recall is absolutely ridiculous!!! The price started out at $245.00 and after mentioning that I had no responsibility in the recall my advisor dropped the price to $195.00. It appears that GM is trying to pay for the recall dollars by charging more for their services!!

Car was aligned first time on 1/10/2026 after suspension install. Steering wheel was crooked and car drifted to the right after alignment. Also they knocked off the shock wiring sensor my left shock causing warning text on dashboard. I fixed this matter on my own and communicated with dealership but no one get back to me. On 2/25 I brought the car back, machine at door automatically detected bad camber for front left. Advisor Logan said this is a redo due to bad camber. 2 days later he called me to tell me that the steering wheel is crooked because the steering box has too much play. I disagreed, saying I would expect some play but they need to lock the steering wheel straight and adjust the toe. Logan agreed. That night I came and another SA asked me to pay $149, explaining that the alignment was good the first time and the car drifting was due to lose steering box. I didn't agree, saying the bad camber reading when I pulled in the second time has nothing to do with the steering box. The result after the second alignment was good, car tracked straight with straight steering wheel and I didn't find any play in the steering box. The fact that they lied to me, denied responsibility, forcing me to replace a perfect steering box is over the top. I brought in more than $100K in revenue to this dealership. I will be shopping somewhere else.

Danny and Van were so helpful and polite!

I should not have to wait 24hrs to be told what’s wrong with my car and that parts need to be ordered and it will take a week to get. Got my car fixed the same day somewhere else for less than the diagnostic fee I was charged. I will never return back to this dealership again

Very nice ☝️

My first visit wasn’t great, but coming back and speaking to Brooke more than made up for the first visit! She was attentive and kept me informed throughout the process.

Went quick salesman and finance man very professional

Staff was very helpful and my experience was great especially for an 80 year old senior person.

A special shout out to Max and Jorgen. Their support in purchasing our 2026 Tahoe, 5 hours away was such a smooth process.

Courteous staff and nice waiting room. Quick in and out.

Very friendly and professional service representative. Took great notes, explained everything, and made me feel comfortable. First rate service!

Brooke provides the absolute best car buying experience. We felt completely heard on what we needed in a vehicle and she worked very hard to make sure we left with just that. We are %110 satisfied with the full process and will be returning in the future.

Max, was very accommodating and helped us find a truck

Quick and easy William, the shuttle driver, was the best. Really appreciated his willingness to take me to my doorstep. Haley was great and was courteous and friendly

I had asked your dealership to do a pre-purchase inspection on a 2007 Corvette Z06, that although had a re-branded title, was described as "pristine," fully-inspected, and any traces of damage addressed. Danny & your technician (sorry, I don't have his/her name) thoroughly inspected the car, and found nor only fairly extensive signs of flooding, but also a rather substantial oil leak, that had apparently been leaking for some time. My wife & I were literally about 2 days away from travelling from Knoxville to buy the car. Given the sale price of the car, a couple nights of motel stays, and the cost driving one vehicle round trip & the new purchase 1-way, it's not an exaggeration to say you probably saved us from ~$50,000 dollar mistake. I would be very grateful if you could find an appropriate way to thank

Jake Hall. Salesman. Appreciated his laid back, no pressure approach to assisting me with my car purchase. He is personal, without being overly so. Randy Marion had all paperwork and necessary info ready when I made my decision to buy and it was seamless. This dealership understood me as a potential car buyer and made my decision easy. Would not hesitate to come right back here to see Jake for another Chevy or refer friends and family.

Excellent customer service. I was in and out quickly.

Great staff really took care of me

From the time I pulled into the service bay, I was greeted like family. Van got everything started and I was in and out in no time. Great service across the board. Highly recommend Randy Marion Chevy Cadillac.

Nice waiting area in the Cadillac shop. I loved seeing the '62 Caddy in the showroom. Wow!

Jerome was a fantastic salesperson. He was extremely responsive and worked around my work schedule. He worked hard for me,, getting the deal put together with my trade. 5 star plus sales professional. Journey was my finance specialist and she showed patience with me, explaining all of my options. I never felt hurried in the process even though it was late in the evening. 5 stars all around

Randy Marion of Mooresville always takes great care and maintenance of our vehicles. They are very professional, knowledgeable and are willing to answer any questions we have.

It's was a good experience. Kevin Wise was great to deal with, and go me in and through everything quickly and ready to go.

Leo was great, he had the car ready for me after an hour and a half drive after work to test drive and also had it ready the next day when I picked it up.

Van was great, your prices are sky hi....

They answered every question I had about the repairs and the next steps with the reman motor on breaking the motor in gently for the first 500 miles feather the throttle but try not to exceed 1500 rpm, try and drive on side roads and the hwy to get the miles in.

Josh Porter did an exceptional job. The only issue is wanting a copy of my driver’s license when I went to pay. If you want to write the info on the check, that’s fine but to have a copy and then your system gets hacked, they have all of my information. Also we are long time customers and are well known at your dealership. Would like to see a better security system for payment

Has been a great place to do business

I’m used to feeling pressured and pushed about making a decision when going to a dealership, but everyone was super nice and helpful and patient!

It was quick, convenient and professional every step of the way.

I got in on a Saturday and they got my problem solved in a few hours

The price was fair and my salesperson Paige was awesome

Let me preface by saying I hate the process of buying a car! But Paige made it fairly painless. It was more time consuming then it normally would have been but that was do you circumstances out of her control. She still went above and beyond (with the help of a co-worker named Cody) to make sure I was out of there in time to make it to work. I would highly recommend working with her.

Max and Harry did a great job helping us!

Went in for an oil change and my truck was finished and sat in the garage 45 minutes before I was told it was done

2.5 hours for an oil change, tire rotation, cabin filter. With an appointment.

The service was excellent. Ashley the service writer is always in an upbeat mood. She keeps in contact with me on the status of my vehicle.

Paige is a great sales woman. made the entire experience about what I wanted. The overall process at this dealership was wonderful and the price and vehicle selection was great

was available on Saturday, quick check in, wait time was not that bad due to the service I had done,

Pleased

Everything went well - good communication and easy pickup

the service that the team at Randy Marion provided in my specific case was wonderful and professional. after having some issues with a vehicle i had purchased they jumped in and helped me get into a new vehicle. from Van in the service department to sales manager Nicholas and Brad in fleet they worked together to resolve my issues as fast as they could and made my experience enjoyable and as comfortable possible. thank you all again and we look forward to doing business with you again in the future

Excellent service. Van was thorough and professional. The only thing that could have made it better was sooner communication. I had. 7:30 AM appt and dropped the vehicle off the evening before at approximately 6:30 PM. As I said Van was very professional and the check in was seamless. However since my appointment was so early the next day and the service requested was simple routine maintenance, I anticipated an update call or confirmation the work was complete by noon. With no call, I called in at approximately at 12:30 and couldn’t get an update because Van was not “available.” I called back within 10 minutes and insisted someone let me know if the vehicle was ready because I guessed maybe Van worked a second shift and was possibly not in yet. After a brief hold it was confirmed that it was indeed ready. While on my way to the dealership to pick up the vehicle at 2:00 PM or so Van called telling me the vehicle was ready and all items had been completed. Again, very professional and polite, but he had no idea I had called earlier, knew it was ready and was just a few minutes away. None of this was a major issue, from my brief experience Van is an excellent service coordinator, but it shouldn’t have been as difficult to get an update or an earlier call when my truck was actually ready, regardless if Van was “available” or not.

Outstanding delivery

Best Dealership in the Country

I was told it would take two hours to do my recall.But I received a text earlier that my car was finished less than 2 hours.Thank you for keeping me informed and doing a speedy service.It would be nice if you all put some snacks in the waiting room 😁

The nice lady in service got my car serviced right away. She also reviewed the 30,000 mile service and recommended it then or at the next oil change interval. So will plan on a bigger service at that time. Nice place. Thanks

As always, when I deal with Van in Service , we have no worries about the outcome or any issues his techs may find. We Trust Van and you should really appreciate his talents! Scott Hillis

Staff was friendly, service completed in a timely manner. It was noted on the inspection report I was low on washer fluid. It was also showing on the dash. Needless to say it was not filled up. Not sure if you don’t top off fluids or it was an oversight.

Jerome made the process of purchasing a new car easy. From initial call to purchase everything was done in a flash I’m 1000% satisfied with how easy he made buying a new 2026 Traverse RS

Logan, Haley, Colby, Chase , very professional and helpful! Clean waiting area! Great service !

Went in for an oil change and tire rotation. I was told my vehicle was out of alignment and my tire showed wear on the outside and that it needed to be replaced. Was later told I needed a 3 part fuel service and when I got the bill it said I needed a brake flush and that I refused the brake flush. I was never once told anything about needing something fixed with my breaks.

Everyone was friendly and accommodating. A very painless experience! So proud of the new truck we thought we could not purchase, but you all made it happen!

The whole process was easy. Justin and Tori were great to work with.

Tori and TONY are a dynamic duo. I love them both and I have such a great history with them. They are kind, punctual professional, hard-working, and fair. They are a great asset to Randy Marion.

Professional and friendly service and service was performed quickly.

Everything was handled correctly and quickly which is always appreciated . very pleased !

Could have been quicker

When I went to pick up the truck the battery cover was laying in the floorboard . Service tech put it on backwards and wasn't strapped down. When we got to the shop the dump would not work . Tech left fuse out laying in battery box. Very disappointed in the condition the truck was in

Got an oil change and tire rotation in less than an hour.

I asked for the left rear tire to be checked for a nail cause it had a slow leak. Unfortunately, that wasn’t done. The tire is were rotated, but it still has a leak. So I don’t think that was even checked.

I have been a customer of Randy Marion for many years. Their service is always top-notch notch. I had the pleasure working with Chris Wagner who went above the call to have a satisfying experience.

Car shopping is my least favorite thing to do. But I was recently in an accident and the insurance company said my car was a total loss so I had no choice. Paige made this purchase both easy and fast!! She was great!! This was the best car buying experience I've ever had. Thank you Paige for making it so easy ☺️

Great experience. Fast and professional service.

Service I received on 6/8 was excellent, but trying to make an appointment with Marion’s AI system, not so much. A couple weeks ago I tried to schedule an oil change at Randy Marion Chevrolet in Mooresville for Monday June 8th at 07:30. The first time I called, your AI voice said there was no account under my cell phone number. (I bought my Silverado there !!) The second time I tried, my account was “found”, but it was for a GMC truck that I don’t have and some other person’s name Then I noticed on the billing statement that I received on 6/8 that it displayed a bogus address in the state of Washington. 🤦‍♂️🙄

Service was completed with no issues.

The customer service representative was great! The only issue I have is that you didn't have a GM filter for my vehicle. And, it wouldn't be back in stock until at least December. That's not acceptable because I was still charged a GM price for an aftermarket product. I feel that my next filter change should be on GM.

Service was quick and professional.

Everyone was really friendly and helpful

Service representative and technician were thorough explaining the service to repair a seal on my truck’s moon roof. Kept me informed during the service.

My experience at Randy Marion was outstanding. From the moment I arrived, I was welcomed warmly and treated with professionalism. My salesperson, Alejandro, and service advisor, Laqueta, were both attentive and courteous throughout the process, making my first service appointment for my Chevrolet Equinox smooth and stress-free. I truly appreciate the exceptional customer care and couldn’t have asked for a better experience. Thank you! Stephanie Mount

went veru smoothly and professionally

As usually staff was professional and efficient.

Everyone was helpful and quick and the best overall experience I’ve had at a dealership ecer

Sales person ( Cody ) was fantastic. He spent lots of time going over the vehicle with us. I will definitely recommend him to others.

Needed oil change, was done in a flash good service!

Service was great. Brought my car in for its first oil change, tire rotation and 5 point check. It was in and out in 2 hours and Chris my service advisor was friendly and helpful.

Ashley provided us with great customer service while we had our vehicle maintenanced. She kept us informed and updated our wait time so we weren’t left wondering. Customer service is what makes a dealership excellent.

Dropped my vehicle off. Went to work. My vehicle was ready before I was done with work. I was kept up to date on the status of the vehicle.

When purchasing my car, we had a little bit of mishap where the wrong car was pulled/cleaned. We had to wait longer for my car to be prepared, although that wasn’t an issue and we knew it was an honest mistake. I was upset more upset about the mileage on my car. The first car only had 7 miles on it and my car had 19 miles on it. This may not seem like a big deal to anyone but to me it was and as it is one of my biggest pet peeves. The last car I purchased was 16 years ago and seeing 19 miles on the car put a damper on my new car experience and I was very upset, cranky and disappointed. I really loved our sales person and I was pondering whether to say anything, but because he is so young and has such a bright future I thought he should know how his customer felt. I will also be calling to make an appointment for my car as there seems to be something wrong with the brakes, the car at times makes a creaking sound that is not sitting well with me.

Ashley Luffman, Service Advisor, ALWAYS provides GREAT Service and keeps me informed as to the progress of the job at hand, whatever it might be. I bought two new batteries around $500. and the installation was $140. which seems excessive.for the install.

Van is the best service lead I have ever experienced. Always a pleasant attitude and fully explains the details of my service.

Very easy to work with! Fast convenient service!!

Jerome was very helpful and a pleasure to work with.

Always awesome to deal with.

Very good experience.

Ashley greeted me as I drove into your shop. I was in and out in about a hour and she was kind enough to have my wheel locks installed also

Very easy process of scheduling and also working with me throughout the whole process. Ashley is the best in my opinion.

Everyone was great.

Oil change takes to long almost 3 hrs and was there before my appointment time. Brought my truck in yesterday 4/9/26 and my SUV today 4/10/26 both days to long for that. Other customers in the waiting room also were complaining about it.

Great

I received a detailed description of my the issue and was very satisfied

Easy as could be. Thank you

Everyone was so nice!

Courteous service, respected my time. Made sure we received the first time free oil change. Will definitely use again.

Employees was very nice and helpful , they got my car in and out within a good amount of time. Very very satisfied really appreciate you guys

My sale m person Max was great

Friendly, easy to work with

Things went well with scheduling and coordinating specific work. Everyone was professional and helpful. However, picking up the vehicle made us feel as if we were a huge hassle. There were 8-10 guys standing around, but only 1 with a customer and they were reminiscing about the good old days. No one would engage my wife and when she inquired if someone could help her pick up our truck their response was to put it off on Judy who wasn't there. After several more minutes and us obviously being a great inconvenience, she had the vehicle and keys, but now she's in a closed in garage. She had to ask would the doors automatically raise which triggered more rolling eyes and they hit the switch so she could leave. Such a different impression we left with since we were obviously an inconvenience and not an appreciated customer.

Jerome was a great salesman!

Danny Bonnell and the service team at Randy Marion Cadillac were amazing as usual. They helped us get 3 vehicles in and out with expedient delivery

Very efficient

Very professional and clean dealership, Salesman very polite

Van the service writer was great. Work preformed was great. Only issue I had was the time it took. Had vehicle in for 4 issues that were diagnosed the next day. The last issue, which was a tail gate not working, took an additional 6 days to just diagnose. It then took another week to repair the issues. Seems like they could have been working on known issues during that 6 days. I understand getting busy but 6 days to get diagnosed and not working on the other 3 know issues was not good. And 2 out of the 3 known issues were GM warranty issues. I am happy with the service and the communication with Van but just not the time it took.

Alejandro, great to work with

Great customer service from start to finish.

Very pleased with purchase. We met w Sean Bartol by chance as we saw a used vehicle we were interested in as we drove by. He informed us of his newness at the dealership and he was willing to help us make the right choice. His candor and enthusiasm, as well as not being pushy were refreshing. Ultimately this, and the selection at Randy Marion, led to us buying a new truck. He gave us the time and opportunity to compare some vehicles side by side and was there for all the major steps in the process. We would buy from Sean again for sure!

Very professional group of automotive experts!!

Had an absolutely wonderful experience at the dealership. Sale pro Caleb Taylor was great to work with. Finance team and management were wonderful as well.

The service was good besides the customer service employee manually pulling on my electric side mirrors.

Everything was great!

You guys are great! Laqueta was amazing

Dealership was very clean neat and the associates were well spoken. Our salesman Josh was very knowledgeable about the product. Didn’t mind spending extra time to make sure all our questions were answered. He was very attentive. The gentleman that wrote up, our contract answered all our questions was very personable.

Really annoyed! I buy a new car to not have issues- brought it in for simple oil change and tire rotation and I guess one of my sensors did not get plugged in properly- have a error message!! I have tried to call the service dept multiple times with failed attempts as well as left a message with no response. Even more frustrating when I came in they acted like I had not made an appointment- I wanted several things checked out while there and was told- oh well that will be several hours wait to look at it. I specifically put it on my appointment message when scheduling.

This is the second time we had the transmission replaced on our service truck. Concerning, we brought this truck new. People buy from People. The way Mr. Goertzen and his team treated us, kept us informed, and went beyond the transmission replacement.... deeper than the bowtie. Transmissions, engines, parts, pieces don't last forever, the way we were treated...that is what the bowtie represents. Chevy Man through and through. God the Father George Straight Chevy Trucks

TONY and Tori were once again amazing. Very professional and efficient and helpful. They are honest and knowledgeable and a pleasure to talk with.

The complementary snacks available for waiting customers varied drastically from the “Chevy side” to the “Cadillac side”. The free amenities should not be based on the value of the car but on the value of the customer, and that should be equal.

Stress free transaction and Austin was very helpful and patient Salesman.

Van was great! My truck is running great!

Sale Woman Brook was very knowledgeable and efficient in helping select the right Tahoe. The purchase process was straightforward, and the transaction was completed quickly. Brook spent the time to get me logged on to OnState and other required apps. She then went through the features of the call. Outstanding saleswoman.

I shared what I was looking for online and Max Vergne did a great job of following up quickly online and then later via phone and in person at the dealership. I made CLEAR with Max that I was ready to buy, but only if he could meet or beat an offer that I had received from out of state. Max respected my time and followed through on his commitment. It was an outstanding experience.

everthing was just fine. only thing i didnt get a paper saying what all they checked on my car

Great experience, quick, seamless, great communication & excellent customer service!

Great service